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How we keep your account and payments secure

When you open an account with us, your personal information and payment details stay encrypted and isolated from public access.

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REACH OUR TEAM

Contact us about your privacy and account data

Team online

Live chat

Open the chat window inside your account lobby or on our homepage. Our support agents in Surabaya and Bandung respond within two minutes during business hours, seven days a week, 08:00–23:00 local time.

Email support

Send your privacy questions or data-access requests to [email protected]. Include your account username and the specific information you need. We reply within 24 hours.

Account settings

Go to Settings → Privacy & Data inside your account to review what we hold, change your contact preferences, download your account record, or submit a deletion request directly without waiting for email.

HOW WE PROTECT YOU

Our security and data-handling practices explained

Encryption in transit and at rest

Every deposit via DANA, OVO, GoPay or QRIS is routed through bank-level encryption. Your password is never stored in plain text; we use salted hashing. Account access requires two-factor authentication on desktop; mobile app sessions expire after 15 minutes of inactivity.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand which games and payment methods visitors use most. We do not use third-party advertising trackers. You can disable non-essential cookies in Settings; session cookies are required to stay logged in.

Staff access and audits

Only our compliance and support teams can view your account data, and only when you contact us. We log all staff access. We conduct internal security audits quarterly and external penetration tests twice a year to find and fix vulnerabilities before they spread.

Data retention and deletion

Active accounts retain full records indefinitely. Closed accounts are retained for 24 months, then permanently deleted. If you ask us to delete your account before two years, we anonymise your data and remove your personal identifiers within 30 days.

Payment data isolation

DANA, OVO, GoPay and QRIS transaction records are stored separately from your gaming history and never linked in reports visible to you or our staff. Your payment method details are not displayed on receipts or statements within the lobby.

Breach notification

If we detect unauthorized access to your account or payment data, we notify you immediately by email and SMS. We also inform the relevant authorities where local law requires it. Check your account Settings → Security for a full login history and device list.

Privacy policy frequently asked questions

Yes. Go to Settings → Privacy & Data in your account and select 'Download my data'. You will receive a file with your name, email, phone, address, all deposits and withdrawals linked to your account, and any support tickets you've opened. If you prefer a printed copy by mail, contact [email protected] and we'll send it within seven days.

When you close your account, gameplay history is anonymised immediately and your name removed from active records. Your DANA, OVO, GoPay and QRIS transaction records are retained for two years to meet tax law requirements, then deleted. You can request instant deletion of non-financial data by emailing our privacy team.

We do not sell your data. We share the minimum required with payment processors—DANA, OVO, GoPay and QRIS—to complete transactions. We also report to authorities where local law requires. Depends on local law, we may share aggregated, anonymised gameplay data with game studios to improve their titles, but your name and contact details are never included.

Active account deposits and withdrawals are kept for the life of your account. When you close your account, payment records remain for 24 months to meet local tax and anti-money-laundering rules. After two years, they are permanently deleted unless you request earlier removal.

Your password is never stored as plain text. We hash it using industry-standard algorithms and add a unique salt per account. Even our staff cannot recover or see your password. If you forget it, you reset it yourself by email verification or SMS code sent to your registered phone number.

We use session cookies to keep you logged in. We also use analytics cookies to track which games, payment methods and pages are used most so we can improve the lobby. We do not use advertising trackers. You can manage cookie preferences in Settings → Cookies; disabling non-essential cookies will not prevent you from playing.

Yes. Go to Settings → Account to update your email, phone or address anytime. To delete your account, select Settings → Privacy & Data → Close Account. You will be asked to confirm; deletion is permanent after 30 days. Any balance in your wallet must be withdrawn before closure is processed.